Refund & credits policy

Operated by Kinetic Helix LLC, a Florida limited liability company (doing business as “Sealed Rose,” “we,” “us,” “our,” or the “Company”). Contact: [email protected].

This refund & credits policy explains how verification credits, purchase terms, and refunds work on Sealed Rose for our AI media forensics & verification credit packs. This policy is incorporated into our Terms of Service.

1. Verification credit packs (Stripe)

Sealed Rose provides forensic media scanning through pay-as-you-go credit bundles processed securely by Stripe. Consumer scan credits and developer API credits are separate, distinct balances and are not interchangeable:

• Consumer scan credit packs:
  • 3-video pass: 3 videos (36 credits) for $0.99 USD.
  • Single case: 5 videos (60 credits) for $2.99 USD.
  • Case pack: 150 credits ($4.99 USD), enough for 12 videos with 6 credits to spare.
• Developer API credit packs:
  • Starter pack: 500 API credits for $15 USD.
  • Pro pack: 2,000 API credits for $50 USD.
  • Scale pack: 10,000 API credits for $200 USD.

Verification credits are consumed based on computational intensity:

• 1 credit: AI Image Detector scan, AI Voice/Audio scan, AI Text scan, or Phone Carrier Reputation lookup.
• 12 credits: AI Video Detector scan (covering multi-frame neural decoding, spectral artifact extraction, and high-concurrency model scoring across temporal video frames).

2. Non-expiring credits & no subscriptions

Purchased verification credits never expire and remain in your account balance indefinitely until consumed. We do not enforce monthly expiration dates, maintenance fees, or dormancy deductions.

Credit packs are one-time digital service purchases. There are no recurring auto-renewals, monthly minimums, or hidden subscriptions.

3. 14-day refund window for unconsumed packs

You may request a 100% full refund of any purchased Verification Credit Pack within fourteen (14) calendar days of purchase, provided that none of the credits from that pack have been consumed.

Refunds are processed directly through Stripe as an immediate reversal to the original credit or debit card used for the transaction.

4. Account closure & balance refund

If you decide to close your account via your Account page or Wallet, your unspent balance is refunded to your card. Account closure initiates immediate revocation of active sessions and API keys, and the refund is submitted through Stripe within one business day.

5. Consumed credits

Because each check uses paid computing (GPU video frame decoding, neural network inference, and third-party forensic verification pipelines), used credits can't be refunded.

6. Service interruption guarantee

If a technical malfunction, API timeout, or server error on our infrastructure prevents your forensic analysis result from being delivered after credits were deducted:

• Our automated pipeline immediately detects the processing fault and restores the deducted credits back to your balance automatically.
• If you believe a failure occurred that was not caught by our automated recovery system, contact [email protected] within 72 hours with your session ID or upload timestamp for manual verification and immediate credit restoration.

7. Original payment instrument only

All refunds are executed strictly as a credit reversal back to the original card or payment instrument used for the Stripe transaction. Sealed Rose does not issue refunds via cash, check, cryptocurrency, wire transfer, or third-party digital wallets.

This restriction is a mandatory anti-money laundering (AML) safeguard and complies with payment card network underwriting standards.

8. Daily purchase limits

To protect against credit card fraud and card-testing scripts, credit pack purchases are subject to a default ceiling of $2,000 USD per 24-hour period per account across all payment methods. Higher purchasing limits for high-volume enterprise API accounts may be arranged by contacting our enterprise team.

9. Chargebacks & dispute resolution

We stand behind our technology and our refund guarantee for unconsumed credits and account closures. If you believe an unexpected charge has occurred, you agree to contact us first at [email protected] before filing a chargeback.

We investigate and resolve all legitimate billing inquiries within 24 business hours. Filing a fraudulent chargeback may result in the suspension of your account and revocation of active API keys.

10. How to request a refund

To request a refund for an unconsumed credit pack or inquiry regarding an account closure refund, email [email protected] with:

• Your account email address or Stripe checkout session ID.
• The date and amount of the purchase.
• The last four digits of the payment card used.

Approved refunds typically appear on your bank or credit card statement within 3 to 5 business days, depending on your financial institution.