Refund & Credits Policy

Operated by Kinetic Helix LLC, a Florida limited liability company (doing business as “Sealed Rose,” “we,” “us,” “our,” or the “Company”). Contact: [email protected].

This Refund & Credits Policy explains how credits, automatic returns, and refunds work across both aspects of Sealed Rose: (1) our Creator Messaging & Calling Platform, and (2) our AI Forensics & Verification Credit Packs. This policy is incorporated into our Terms of Service.

1. Dual Credit Architecture

Sealed Rose operates two distinct, segregated credit systems tailored to the specific nature of each service and processed via independent payment gateways:

• Fan Messaging & Call Credits: Prepaid credits ($1.00 USD = 1 credit) purchased via specialized adult-compliant card processors (e.g., Epoch, Segpay, CCBill) to unlock priced direct messages and live voice/video call minutes ($9.00/min base rate) with verified creators.
• AI Media Forensics & Verification Credit Packs: One-time digital utility credit bundles ($15 for 15 credits, $50 for 60 credits, $200 for 300 credits) processed securely via Stripe to unlock unthrottled forensic analysis of images, audio, text (1 credit per check), and deepfake videos (12 credits per check).

2. Fan Messaging & Call Credits (Epoch / CCBill)

Credits Never Expire

Once purchased, Fan Messaging Credits remain in your balance indefinitely. We never expire, forfeit, or reduce unused credit balances due to account inactivity.

100% Refundable to Original Payment Method Any Time

You may request a full refund of your unspent Fan Messaging Credit balance at any time, for any reason, without penalty. Refunds are processed exclusively as a reversal to the original credit or debit card used for purchase.

Automatic 24-Hour No-Reply Return

We hold creator communications to a strict standard of responsiveness and fairness:

• When you send a priced direct message, the required credits are deducted from your balance and held in platform escrow pending the creator's personal response.
• A 24-hour reply window begins the moment the message is delivered.
• If the creator replies within 24 hours, the held credits are released to the creator (less platform fees).
• If the creator does not reply within 24 hours: the escrowed credits are automatically and immediately returned in full to your account balance as Credits. The creator receives zero compensation for unanswered communications.
• This return occurs automatically via code—you never need to submit a ticket or contact support to reclaim credits for an unanswered message.

Note on Live Calls: Call minutes are billed per minute in real time as the live call occurs between two connected parties. If a call drops or fails due to verified technical errors on our infrastructure, contact [email protected] within 72 hours for a credit adjustment.

Original-Payment-Instrument-Only Rule

All refunds and cash-outs are executed strictly as a credit reversal back to the original card or payment instrument used for the transaction. Sealed Rose does not issue refunds via cash, check, cryptocurrency, wire transfer, or third-party digital wallets.

This restriction is a mandatory anti-money laundering (AML) safeguard, preserves our closed-loop first-party services status under federal and state prepaid-access regulations, and complies with card network underwriting standards.

3. AI Forensics & Verification Credit Packs (Stripe)

When purchasing Verification Credit Packs for our public and developer forensic tools (such as /verify-video and /verify-image):

• Non-Expiring: Purchased verification credits never expire and carry over from month to month. There are no recurring monthly subscription fees or automatic rebilling.
• 14-Day Refund Window for Unspent Credits: You may request a 100% refund of a purchased Verification Credit Pack within fourteen (14) calendar days of purchase, provided none of the pack's credits have been consumed. Refunds are processed directly through Stripe to the original payment card.
• Consumed Credits Are Non-Refundable: Because forensic detection involves real-time, irreversible compute expenditures—including high-concurrency neural network inference, GPU video frame decoding, and third-party forensic API costs (Hive AI, Microsoft PhotoDNA)—credits that have already been spent to analyze files or URLs cannot be refunded.
• Service Interruption Guarantee: In the rare event that an API outage or server error prevents a forensic result from being delivered after credits were deducted, our automated pipeline immediately restores the deducted credits to your active balance.

4. Daily Top-Up & Purchase Limits

To protect against card fraud and comply with federal prepaid access regulations, credit purchases are subject to a daily limit of $2,000 USD per account across all payment instruments. Limits may be lowered during security reviews or for newly registered accounts.

5. Chargebacks & Dispute Resolution

Because Sealed Rose guarantees 100% refundability of unspent balances and provides automated 24-hour escrow returns for unanswered messages, formal payment chargebacks should never be necessary.

If you believe an erroneous charge has occurred, you agree to contact us first at [email protected] so we can investigate and issue an immediate reversal. Filing a fraudulent or premature chargeback may result in temporary suspension of account privileges and associated verification tokens.

6. Account Closure & Remaining Balances

When you voluntarily close your Sealed Rose account:

• Any remaining unspent Fan Messaging Credits will be automatically calculated and refunded to the funding payment cards under our original-instrument rule.
• Any pending 24-hour reply escrow windows will immediately settle or return before final cash-out is executed.

7. Unclaimed Property & Statutory Dormancy

While Sealed Rose contractually honors credits without expiration, state unclaimed-property (escheatment) laws may require abandoned funds to be reported and remitted to the user's state of residence after prolonged statutory dormancy periods (typically 3 to 5 years of complete inactivity). If your account becomes subject to escheatment, we will send prior written notice to your verified email before any funds are remitted to state authorities.

8. How to Request a Refund

To request a refund for an unspent messaging balance or an unconsumed verification pack, email [email protected] with:

• Your account email address or public verification token / checkout session ID.
• The approximate date and amount of the transaction.
• The last four digits of the payment card used.

Approved reversals typically post to your bank or card statement within 3 to 5 business days, depending on your issuing bank.